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delivery returns and refund policy


  1. Any delivery fees will be as specified by the Seller in the relevant Listing.

  2. The Seller will aim to deliver the Product to you at the place of delivery specified in your Order Overseas goods have to send to shipping company for shipment within three (3) working days upon receiving Buyer's Confirmation order.  For local delivery, goods have to be sent for delivery within three (3) working days upon receiving Buyer's Confirmation order..

  3. The Seller will make best efforts to deliver the Products at the proposed delivery time but cannot and does not guarantee that delivery times will be met.  The time for delivery shall not be of the essence, and, to the extent permitted by law, neither AH nor the Seller (nor any of their agents) shall be liable to you or any third party for any losses, liabilities, costs, damages, charges, or expenses arising out of late delivery.

  4. Your signature may be required to accept delivery. If you are not available to sign for the Product upon an attempt of delivery, a card may be left with instructions and terms, hereby incorporated by reference, for either re-delivery or collection.

  5. If the Buyer fails to take delivery of the Products (otherwise than by reason of any cause beyond the Buyer's reasonable control or by reason of the Seller's fault), then, without prejudice to any other right or remedy available to the Seller, the Seller may terminate the Contract.

  6. There may be locations that the Seller is unable to deliver to, in which case the Seller will inform you using the contact details provided by you when submitting your Order and arrange for an alternative delivery method or cancellation of your Order.


  1. Where AH and/or a Seller determines that a refund is to be made under these Terms of Service, Payment will be reversed or refunded via the same method that payment was originally made. In the event a reversal cannot be done, AH will contact you via the contact details provided when you submit your Order to determine an agreed refund method.

Fees charged to Sellers

  1. Sellers must pay to AH the following amounts:

    1. commission in respect of each sale made through our Platform.

  1. In respect of fees payable to us by Sellers:

    1. the amount of the fees will be as specified in these Terms of Service or on our Services from time to time; and

    2. the scope and duration of the Services in respect of which the fees are payable will be as specified on our Services at the time those fees are paid.

  1. In respect of commission payable to us by Sellers:

    1. commission shall be payable at the rate or rates specified on our website from time to time;

    2. we shall deduct commission due from amounts held or processed by us on behalf of the seller.

  1. We may vary fees from time to time by posting new fees on our Platform, but this will not affect fees for Services that have been previously paid.

  2. We may vary commission rates from time to time by posting new rates on our Platform, but this will not affect any liability to pay commission that accrues before the new rates are posted.


  1. You must pay to us the fees in respect of our Services in advance, in cleared funds, in accordance with any instructions on our website.

  2. If you dispute any payment made to us, you must contact us immediately at and provide full details of your claim.

  3. If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within ten (10) days following the date of our written request:

    1. an amount equal to the amount of the charge-back;

    2. all third-party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

    3. an administration fee as specified on our Services from time to time; and

    4. all our reasonable costs, losses, and expenses incurred in recovering the amounts referred to in this section (including without limitation legal fees and debt collection fees).

  1. If you owe AH any amount under or relating to these Terms of Service, we may suspend or withdraw the provision of Services to you.

  2. We may at any time set off any amount that you owe to us against any amount that we owe to you, by sending you written notice of the set-off.